Shipping Policy

1. Shipping & Delivery

All orders are shipped via FedEx. Most orders are processed and dispatched within 3–5 business days of payment confirmation. Average delivery time is 2-5 business days from the date of shipment; however, delivery may take longer due to factors beyond the control of R8 PRIME, including but not limited to postal delays, weather conditions, and high seasonal volume. We do not do any "ADD ON" orders.

2. Missing or Delayed Packages

If your order is marked as delivered but has not been received, please first check with FedEx and neighbors to verify its location. In some cases, FedEx may mark a package as an error on their part. R8 PRIME is not responsible for packages lost, stolen, or delayed due to incorrect shipping addresses provided by the customer, FedEx delivery errors, or circumstances beyond our control.

If FedEx confirms in writing that the package is lost and the shipping address provided at checkout was accurate, we will reship the order ONE TIME at no additional cost.

The customer is solely responsible for providing a complete and accurate shipping address at the time of purchase. In the event that an order is shipped to an incorrect, incomplete, or invalid address as a result of information supplied by the customer, and the order is consequently returned, undeliverable, or delivered to the wrong location,R8 PRIME shall not be held liable for any resulting loss. Should the customer request that the order be reshipped, the customer agrees to pay a fee equal to fifty percent (50%) of the original order value, in addition to any applicable shipping charges, prior to the order being reshipped.

R8 PRIME will not replace, reship, or refund any package that is shipped to a freight forwarder or third-party forwarding service. Once a package is delivered to the freight forwarder's facility, all responsibility transfers to the customer and the forwarding service. We strongly recommend shipping directly to your personal address.

3. Returns & Refunds

Due to the nature of research compounds and for reasons related to quality control, contamination risk, and legal compliance, all sales are final. Returns, exchanges, or refunds are not accepted. If you receive a damaged or incorrect item, you must contact us within 2 business days of delivery to request a replacement. Claims submitted after this period will not be honored.

4. Hours of Operation for Manufacturing and Shipping

R8 PRIME only manufactures research chemicals and ships Monday-Friday 9am-6pm EST. If you place an order on a Saturday or Sunday, please do not expect your order to be shipped that following Monday.

5. Contact Information

For questions or concerns about shipping, delivery, or returns, please contact us at: support@regnr8me.com